Support & Maintenance

Once your website is live, it’s only the start of the journey. You will be in good hands with Saigon Digital. Protect your investment with support and retainer services that help you grow, fine tune and scale your website.

Saigon Digital support and maintenance packages are an ideal way to guarantee your team has a support partner that cares and can offer dedicated support hours for your website when you need it

Our maintenance, support & continuous improvement retainers offer our clients ultimate peace of mind that their site is running smoothly, securely and ready to scale when required.

Oh, and we’re also a friendly bunch to talk to.

New features? Technical advice or guidance? How about a new section or template on your website? No problem at all. We’re here to listen, support and guide you in any way for your project.

We provide fast, effective and flexible development resources which are focused on prompt but valuable response in line with our Service Level Agreement.

We have retainer packages to suit clients of all sizes and needs, reach out to us today to see how we can help you and your project.

An approachable and friendly development team

Team Loyalty

A team that cares. No more flaky developers that quit responding to emails. You’ll now have a dedicated developer and account / project manager that you can trust and rely on.

Code Assessments

Is your website/app not running as smoothly as it should? We perform technical code reviews that will inspect your codebase, analysing any performance issues and suggest improvements, point out security flaws etc.

Data Migration

Want to move your website from one place to another? Relax, knowing it will be handled by an experienced professional.

Security

Never worry about website updates again. We ensure that our code bases and platforms are running the latest and greatest at all times. Focus on the things that matter. Let us handle the small things.

Testing and Bug Fixing

As your website grows there may be times where issues appear and bug fixing will be required. We will help address and advise any bug fixes and issues that crop up along the way as part of our maintenance.

Grow and scale your project

We understand you’ve got a lot to do in your business other than working on your website. Saigon Digital’s support service is set up to help you focus on running your organisation or marketing activities, leaving us to do what we do best: taking the tech off your mind.

Looking for an agency support partner? Reach out for a chat today.

Frequently asked questions

Why should I choose Saigon Digital for website support and maintenance services?

Saigon Digital provides tailored solutions that ensure your website remains secure, optimised, and up-to-date. With a personalised approach, we cater to your specific business needs, making sure your website runs smoothly and efficiently.

What is included in your web maintenance package?

Our web maintenance package includes CMS updates, plugin management, and security enhancements. We also offer performance optimisation, content updates, regular backups, and technical support, ensuring your website remains secure and efficient.

How often should I use a maintenance service for my website?

Regular maintenance service is vital. We recommend monthly updates for most tasks, with weekly security checks for high-traffic or sensitive sites to ensure optimal performance and safety.

Why is a web maintenance package essential?

A web maintenance package is crucial for preventing security issues, maintaining technological compatibility, and keeping your site running smoothly. It also supports better SEO rankings and user experience.

Can you update content and design as part of the support package?

Yes, our support package covers content updates and minor design changes. This keeps your site current, visually appealing, and aligned with SEO best practices.

How do you ensure website security and backups in your maintenance service?

Our maintenance service includes robust security measures like firewalls and regular backups. We also monitor your website to prevent and address any issues promptly.

What happens if my website experiences downtime?

If your website goes down, our support package ensures rapid response to restore it, minimising any disruption to your business.

Can you maintain a website developed by someone else?

Yes, we can maintain websites built by others. We start with a detailed site audit, then apply our WordPress maintenance package or web design maintenance package to keep your site secure and updated.

Latest insights and thinking

From our blog

Top 8 Important On-Page SEO Factors for Higher Rankings

October 21, 2024

Top 8 Important On-Page SEO Factors for Higher Rankings

When you search for something online, Google considers a variety of factors to decide which websites appear at the top of the results page. These factors, known as on-page SEO, influence how search engines understand and present your website. By optimising your on-page SEO, you can increase your website’s visibility, attract more organic traffic, and […]

What are Orphan Pages? How They Affect SEO And How to Fix Them

October 18, 2024

What are Orphan Pages? How They Affect SEO And How to Fix Them

Orphan pages are a common yet often overlooked issue in website management that can significantly impact your site’s SEO performance. These are pages on your website that aren’t linked to from any other page, making them difficult for both users and search engines to find. Without internal links pointing to them, search engine crawlers may […]

October 16, 2024

Niche Keywords: How To Find Them With Simple Tips

In the world of digital marketing, the use of niche keywords has become increasingly important for businesses looking to dominate their niche and attract highly targeted traffic to their websites. Niche keywords are specific, long-tail keywords that are highly relevant to a particular industry, product, or service. By targeting these niche keywords, businesses can effectively […]